We are updating our policy to include A Late Cancellation Fee. This unfair behaviour affects the efficiency of our service and our service providers’ ability to serve you better. To safeguard the interests of our users, we’re introducing a Cancellation Fee to prevent such behaviour:

• Late Cancellation Fee:  If a user cancels a booking after 24 hours prior to the booked services, a Cancellation Fee of 100% of the booked service will be charged.

Will this policy affect you?

But sometimes, we understand that things beyond your control might happen, and you may be charged a No-Show or a Late Cancellation Fee you didn’t deserve. That’s why we’ll automatically waive your first No-Show or Late Cancellation Fee, no questions asked.

FAQ

I believe I’ve been unfairly charged a No-Show or Late Cancellation Fee. Can I get a refund?

If you believe you’ve been unfairly charged, reach out to us via [email protected]. We’ll help you resolve the issue. If our investigations show that you were charged unfairly, we’ll reimburse you the cancellation fee.